Terms of Service

These are the Terms of Use of Haaven. These Terms of Use apply when you use one of Haaven's websites. These Terms of Use inform you about your rights and obligations when you use the Haaven platform. Please read them carefully before using Haaven.

BILDR Group B.V. operates Haaven. (referred to as ‘Haaven’ ‘us’ or ‘we’) is a company that brings supply and demand together for different types of homes on its platform. BILDR Group B.V. is registered in Rotterdam and registered with the Chamber of Commerce under number 91725666.


The use of the Haaven platform is subject to these Terms of Use, the Privacy Statement and other supplementary regulatory documents that Haaven publishes on the Haaven platform. If you do not agree with the content of these documents, you should not use Haaven.

Haaven reserves the right to change these Terms of Use without prior notice. The changes will take effect immediately, unless otherwise stated. The announcement will be made by publication on the Haaven platform and/or by sending an e-mail to all Haaven account holders. You irrevocably accept these changes when you continue to use the Haaven platform after the changes have been made. We advise you to consult these Terms of Use regularly.

To what do the Terms of Use apply?

These Terms of Use apply to all agreements, all offers and all products and services of Haaven unless otherwise indicated. Deviations from these Terms of Use are only valid if they have been expressly agreed with you in writing.

Your rights and obligations

As a user of the Haaven platform, you are required to act and conduct yourself in all respects as may be expected of a responsible and careful internet user. You are not allowed to use (the content of) the Haaven platform for actions and/or behaviours that are contrary to the law, public order or morality.

In particular, the following actions and/or behaviours are not permitted:

a. Infringement of or otherwise acting in violation of intellectual property rights of Haaven and/or third parties.

b. Making infringing, unlawful or misleading statements.

c. Distributing material that is prohibited by law.

d. Evading, circumventing or removing the security of (parts of) the Haaven platform.

Intellectual property

The Haaven platform and the material made available on it are protected by copyright. You are only allowed to download one copy of the material made available on the Haaven platform for your own non-commercial use. You are not permitted to reproduce, copy, modify, distribute, disseminate, reverse engineer, decompile, frame, make available or otherwise use and/or exploit the platform or the material made available on it without the prior written consent of Haaven.

Without the prior written consent of Haaven, you are not permitted to use Haaven's word and figurative marks.

In the event that you do not comply with the above, Haaven reserves the right to recover any damages resulting from this from you.


By placing material (such as photos, texts, videos, floor plans, reviews, etc.), whether or not via an advertiser, on the Haaven platform, you give Haaven permission to use it for commercial and promotional purposes of Haaven. Some posted materials may be displayed through other distribution channels, such as websites not affiliated with Haaven. By using Haaven's services, you agree that your material may be displayed through these other distribution channels.

Haaven may use your material for a variety of purposes, including but not limited to:

  • Promoting Haaven's services on social media and other websites
  • Creating marketing materials such as brochures and flyers
  • Displaying on Haaven's website

Haaven may share your material with third-party partners for the purposes of marketing and promotion.

You retain ownership of your material, but you grant Haaven a non-exclusive, royalty-free, worldwide license to use, reproduce, distribute, and display your material in any way.

Haaven has the right to remove material posted on the Haaven platform. Please see the 'Notice & Takedown Procedure' section for more information.

The Haaven platform may offer features such as reviews. Haaven is not responsible for the opinions and messages posted by users on the platform, and these opinions and messages do not reflect the opinion of Haaven.‍

Notice & Takedown Procedure

You can notify Haaven if you believe that any material on the Haaven platform contains illegal or otherwise unlawful content. You do this via [email protected]. In order for your notification to be processed, Haaven requires the following information from you:

  1. Your name and email address;
  2. An exact URL where the material is available and any other information necessary for Haaven to identify the material in question;
  3. The reasons why you believe the material in question contains unlawful content;
  4. A statement that you have made your notification to Haaven in good faith and that your claims are accurate and complete.

Once we have received your (complete) notification, you will receive an acknowledgment of receipt from Haaven. Haaven will check whether the notification meets the requirements and, if necessary, request you to supplement your notification. Haaven will then assess the material to which your notification relates and inform you of the actions taken and appeal options in connection with the decision made. If, after careful consideration, Haaven believes that the material is unmistakably unlawful and decides to remove or make the material inaccessible, we will notify the party concerned (e.g., the advertiser) thereof with reasons and no later than at the time of taking the measures.

How does Haaven handle your personal data?

In the Privacy Statement, you can read about the purposes for which Haaven uses the personal data collected about you via the Haaven platform and how you can exercise your rights regarding this data.

Liability and indemnity

Haaven shall not be liable for any damages suffered as a result of the use of the Haaven platform or of websites to which the Haaven platform links. Furthermore, Haaven is not liable for damages arising from or related to the use or inability to use material available on the Haaven Platform. Haaven is not liable for damages resulting from the use of services and/or information from third parties offered via the Haaven platform.

Haaven is also not liable for damages resulting from the use of electronic means of communication with its platform, including – but not limited to – damages resulting from non-delivery or delay in the delivery of electronic messages, interception or manipulation of electronic messages by third parties or by software/equipment used for electronic communication, and transmission of viruses. The above liability limitations do not apply if the damage results from intent or gross negligence of Haaven.

Haaven does not guarantee that the information and material offered on the Haaven platform are up to date, complete, and/or accurate. Haaven also does not guarantee that the information offered on the Haaven platform is free from errors, defects, and/or viruses. Furthermore, Haaven does not guarantee that such errors and/or defects in the Haaven platform will be corrected or that viruses will be remedied.

In case of doubt about the accuracy of the data or if inaccuracies are observed, we recommend that you contact the party offering the relevant information. Haaven is not liable for damages arising directly or indirectly from your use of the information you obtain from Haaven.

You indemnify Haaven against all claims from third parties for damages they (claim to) have suffered as a result of:

a. The use of information on the Haaven platform posted by you or by (legal) persons acting on your behalf;

b. The removal or making inaccessible of material following your ‘Notice and Takedown’ notification; or

c. Those otherwise related to or arising from your use of the Haaven platform.

Applicable Law to these Terms of Use

Dutch law applies to these Terms of Use. Any dispute regarding these Terms of Use or your use of the Haaven platform shall be submitted to the competent court in Amsterdam.


Please contact us in case you have any questions:

BILDR Group B.V. [email protected] TT. Vasumweg 44 1033 SC, Amsterdam